When writing e-mails it’s vital to use appropriate salutations (i.e. openers) and valedictions (i.e. closers). This applies both at university and in the workplace, as well as in life generally!
As such, knowing how to use different e-mail salutations and valedictions in various contexts will help you to present yourself as professional and articulate at all times.
A salutation, in this context, is the greeting at the start of a letter or e-mail. In informal messages, such as an e-mail to a friend, this could simply be ‘Hi there!’ or something equally familiar.
A formal e-mail, on the other hand, demands a formal salutation, which usually takes the form of ‘Dear [Recipient’s Name]’ followed by a comma. Your e-mail then continues on the following line.
Ideally, you will know the recipient’s preferred title (e.g. Mr, Mrs, Dr). If not, just use their full name:
If you don’t know the name of the person you’re e-mailing and can’t find it out, there are alternatives. One is to address the recipient by their job title (e.g. ‘Dear Managing Director,’).
If you don’t know this either, you could use something generic like ‘Dear Sir/Madam’ or ‘To Whom It May Concern’. However, with the internet making it easy to research your recipient before sending an e-mail, this shouldn’t be necessary.
The valediction is a phrase you use to sign-off your e-mail, usually followed by your name. For example, one common sign-off used in emails is ‘Kind regards’:
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Dear Mr Landis,
Thank you for your offer. Unfortunately, we do not think an office is an appropriate home for a fully-grown hippopotamus, so we will have to decline.
Kind regards,
Dr Bob Bobbington
Landis is always trying to lumber us with large, semi-aquatic mammals. It was a capybara last week. [Photo: Kabacci]Ultimately, in an informal e-mail, you can use whatever sign-off you like, ranging from the simple ‘Love and hugs,’ to the more elaborate ‘May your loins be fruitful and fire rain down upon your enemies,’ (best to save that last one for special occasions though).
However, as with salutations, in formal e-mails you should make an effort to pick the right valediction:
In particularly formal situations, such as corresponding with an authority figure, you might need to use an even more formal valediction:
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